Shipping and Return Policy
RETURN POPLICY - Please note that refunds to credit cards can take up to 7 days, based on and subject to your bank. If you received free shipping with your order but chose to return the item, the shipping amount will be deducted from your refund.
ONLINE ORDERS: returns must be made within 30 days of shipment date. You are responsible for return shipping. You must secure an RMA (return merchandise authorization) and you must send the item from your location with 5 business days of receiving the RMA or it will be declined and the item will be returned to you.
IN STORE PURCHASE (must have receipt): All returns must be made within 15 days of purchase.
Commercial accounts: returns/cancellations made within the 30 day term, that are under $100 will be refunded in the form of "store credit". For those returns/cancellations that are $100 and above, please allow up to (30) thirty days for Northwest RV Supply, Inc to remit your refund in the form of a check.
Returns and exchanges must be in new condition and must include all instructions when applicable and original packaging. All HWH and Powergear/LCI items with lead time indicates special order and a 20% restocking fee will be imposed for returns. Customer pays all return shipping charges. Include a copy of your packing list/receipt with all returns.
Returns of special order (item not stocked in store) items have a 15% restocking fee.
Returning/Exchanging defective items: If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please call 866-678-7467 to return it to Northwest RV Supply and we'll arrange for a replacement. We will cover all reasonable and customary shipping fees.
DEFECTIVE ITEMS: If an item is defective within (30 days online/15 days in-store) from time of shipment you may return it to Northwest RV Supply for an exchange. After 30 days, the item falls under the manufacturers warranty and you must contact the manufacturer for repair/replacement. Once Northwest RV Supply receives the defective item, Northwest RV Supply will promptly ship out a replacement at no charge to you. Upon receiving the item Northwest RV Supply will inspect the item and credit your credit card accordingly. Northwest RV Supply reserves the right to determine if an item is defective or not. Any item deemed non-defective will be charged for shipping both ways and may incur up to a 20% restocking charge. ANY OPERABLE ITEMS SHOWING SIGNS OF INSTALLATION WILL NOT BE ACCEPTED AS A RETURN, NOR REFUNDED.
BATTERIES AND ELECTRONICS, including converters/inverters and circuit boards, or any item containing circuitry, are not returnable. Owners manuals and wiring diagrams are not returnable. Surplus items sold in store are exchangeable, on a case by case basis, for store credit only.
Please note that refunds to credit cards can take up to 7 days, based on and subject to your bank’s refund regulations.