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Returns & Exchanges
Return Policy:
You can return unused items for a refund, or exchange within 30 days* from the date of purchase . Please include a copy of the receipt along with the unused product and original packaging. For any item purchased through Catalog or Internet please follow the Return or Exchange directions below. *30 Days for Electronics & Software.
To Return or Exchange an item by Mail
1. Next to the item you are returning, indicate on the form the quantity and reason for each return item. Also indicate exchange or additional order items.
2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.
3. Address your package by using the return address on the invoice.
4. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 1 5 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.
Electronics:
You may return unused, unopened electronics for a refund or exchange within 30 days from date of purchase. A receipt is required
Special & Custom Order Items:
You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on "rush" orders because production starts immediately.
Other Return Information
Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chan ce for errors by helping you collect the necessary information to process your order.
Privacy Policy
Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.
Contact Form and Email Information:
When you contact through our form, it goes through a secure system that comes through to our email. We may use your information about yourself, your firm or company, and your practices that you email to us at Northwest RV Supply, to help us to improve our products and marketing. Your information will never be given to other agencies without your consent. You may register for email newsletters and alerts. You may also provide additional comments on how you see Northwest RV Supply servicing your needs and interests. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
Website Use Information:
Similar to other commercial websites, our web server logs to collect information about how our website is used. Information gathered through cookies and the web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at mail@nwrvsupply.com.
How Do We Use Information We Collect from Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of our business partners (e.g., advertisers) use cookies that originate from their sites. We have no access or control over those cookies.
As you use our website, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties and Disclosures
We do not share any of our customers information with any third party. We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties; (c) act under circumstances to protect the safety of users of our site, us, or third parties.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at mail@nwrvsupply.com.
How Do We Protect Your Information with Secure Transmissions?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our website may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact mail@nwrvsupply.com if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing mail@nwrvsupply.com.
What About Other Websites Linked to Our Website?
We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
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